# Logging In

Your Catchify client portal is available at [portal.catchify.sa](https://portal.catchify.sa). You can access it from any modern web browser on your computer, tablet, or phone.

## How to Log In

1. Open your browser and go to [portal.catchify.sa](https://portal.catchify.sa)
2. Enter your **email address**
3. Enter your **password**
4. Click **Sign In**

<figure><img src="https://1934022057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSEbSDqwQ0dOF3yycuHLw%2Fuploads%2Fgit-blob-cae53e1697b13504099eae538f5be1ba0989fee7%2Flogin-page.png?alt=media" alt="Catchify client portal login page with email and password fields"><figcaption><p>The login page at portal.catchify.sa</p></figcaption></figure>

If you have two-factor authentication enabled (and we recommend you do), you will be prompted to enter a verification code from your authenticator app after entering your password.

## Staying Signed In

Your session will remain active while you are using the portal. For security, you will be automatically signed out after a period of inactivity. Simply log in again when you return.

## Forgot Your Password?

If you have forgotten your password, you can reset it in a few steps:

1. On the login page, click **Forgot Password?**
2. Enter the email address associated with your account
3. Click **Send Reset Link**
4. Check your email for a password reset link
5. Click the link and enter your new password
6. Log in with your new password

{% hint style="warning" %}
Password reset links expire after 1 hour. If yours has expired, simply request a new one from the login page.
{% endhint %}

## Browser Recommendations

Catchify works best on the latest versions of:

| Browser         | Minimum Version |
| --------------- | --------------- |
| Google Chrome   | 90+             |
| Mozilla Firefox | 90+             |
| Microsoft Edge  | 90+             |
| Safari          | 14+             |

{% hint style="info" %}
For the best experience, we recommend using Google Chrome or Microsoft Edge with JavaScript enabled.
{% endhint %}

## Having Trouble Logging In?

If you are unable to log in, here are a few things to check:

* **Incorrect password** -- Make sure Caps Lock is not turned on. Passwords are case-sensitive.
* **Account not verified** -- If you have not verified your email address, check your inbox for the verification email.
* **Account locked** -- After multiple failed login attempts, your account may be temporarily locked for security. Wait a few minutes and try again.
* **Still stuck?** -- Contact us at <support@catchify.sa> and we will help you regain access.