Setting Up Two-Factor Authentication

Two-factor authentication (2FA) adds an extra layer of security to your Catchify account. With 2FA enabled, you need both your password and a time-based verification code from your phone to log in -- so even if someone learns your password, they cannot access your account without your phone.

Why You Should Enable 2FA

Your Catchify portal contains sensitive security information about your organization's vulnerabilities and testing results. Enabling 2FA helps ensure that only authorized people can access this data. We strongly recommend that every team member enable 2FA on their account.

If your organization has a security policy that requires 2FA, your account manager can enforce it for all team members. Contact the Catchify team to learn more.

What You Need

Before you begin, download an authenticator app on your phone. Any of these apps will work:

App	Available On
Google Authenticator	iOS, Android
Microsoft Authenticator	iOS, Android
Authy	iOS, Android, Desktop

Setting Up 2FA

1. Log in to your account at portal.catchify.sa

2. Click on your profile icon in the top-right corner

3. Select Settings from the dropdown menu

4. Find the Two-Factor Authentication section

5. Click Enable 2FA

6. A QR code will appear on your screen

7. Open your authenticator app on your phone

8. Tap the + button to add a new account

9. Scan the QR code displayed on your screen

10. Your authenticator app will now show a 6-digit code that refreshes every 30 seconds

11. Enter the 6-digit code from your authenticator app into the verification field on the portal

12. Click Verify and Enable

13. You will see a confirmation that 2FA has been enabled

Your account is now protected with two-factor authentication. Each time you log in, you will be asked for a code from your authenticator app after entering your password.

Logging In with 2FA

Once 2FA is enabled, your login process will look like this:

1. Go to portal.catchify.sa and enter your email and password

2. You will be prompted to enter your 2FA code

3. Open your authenticator app and find the Catchify entry

4. Enter the current 6-digit code

5. Click Verify to complete your login

Lost Access to Your Authenticator App?

If you lose your phone or no longer have access to your authenticator app, you can regain access to your account:

1. On the 2FA prompt screen, click Need help?

2. Contact the Catchify support team at [email protected]

3. After verifying your identity, the Catchify team will reset your 2FA so you can set it up again with a new device

To avoid being locked out, consider setting up your authenticator on a second device or using an authenticator app like Authy that supports cloud backup.

Disabling 2FA

If you need to turn off two-factor authentication (for example, when switching phones):

1. Go to Settings from your profile menu

2. In the Two-Factor Authentication section, click Disable 2FA

3. Enter your current 2FA code to confirm

4. 2FA will be removed from your account

We recommend re-enabling it as soon as you have your new device ready.