# Getting Help

The Catchify team is here to support you at every stage -- from setting up your account to managing ongoing security programs. Whether you have a quick question or need help resolving a complex issue, there are several ways to get assistance.

## Contact Your Account Manager

Every Catchify client has a dedicated account manager who serves as your main point of contact. Your account manager can help with:

* Setting up new penetration testing engagements
* Launching or adjusting your bug bounty program
* Understanding findings and prioritizing remediation
* Answering questions about quotes, invoices, and payments
* Coordinating with the Catchify technical team on your behalf

Your account manager's contact details are available in your portal settings. Do not hesitate to reach out -- they are there to help.

## Email Support

For general questions, technical issues, or requests, email us at:

**<info@catchify.sa>**

Our support team monitors this inbox during business hours (Sunday through Thursday, 9:00 AM to 6:00 PM, Saudi Arabia time) and aims to respond within one business day.

When contacting support, include the following to help us resolve your issue quickly:

* Your name and organization
* A description of the issue or question
* Any relevant screenshots or error messages
* The URL of the page where you encountered the issue (if applicable)

{% hint style="info" %}
For urgent issues related to active penetration testing engagements or critical security matters, contact your account manager directly for the fastest response.
{% endhint %}

## In-Portal Notifications

Catchify keeps you informed through the notification system built into the portal:

* The **notification bell** in the top-right corner shows unread notifications
* Click the bell to see recent updates about your projects, findings, and reports
* Click any notification to go directly to the relevant page

<figure><img src="/files/vRo12lu89pt0UuO9ocvZ" alt="Portal header showing the notification bell with unread count badge"><figcaption><p>Check the notification bell for the latest updates on your account</p></figcaption></figure>

Notifications cover events such as:

* New findings discovered in your projects
* Status changes on findings and reports
* Retest results
* New invoices and quotes
* Team member activity

## Adding Comments in the Portal

For questions about specific findings or reports, the fastest way to communicate is through the commenting system:

1. Open the finding or report you have a question about
2. Scroll to the **Comments** section
3. Type your question or note
4. Click **Add Comment**

The Catchify team monitors comments on active engagements and will respond directly in the portal. This keeps all communication in context and easy to reference later.

## Documentation

This guide covers all aspects of the client portal. Use the table of contents to navigate to the topic you need help with. Here are some commonly referenced pages:

* [Logging In](/catchify-platform-documentation/getting-started/logging-in.md) -- Trouble accessing your account
* [Understanding Findings](/catchify-platform-documentation/penetration-testing/understanding-findings.md) -- How to read and manage findings
* [Requesting a Retest](/catchify-platform-documentation/penetration-testing/requesting-retest.md) -- How to verify your fixes
* [Roles & Permissions](/catchify-platform-documentation/team-management/roles-and-permissions.md) -- Managing team access
* [FAQ](/catchify-platform-documentation/support/faq.md) -- Answers to the most common questions

## Feedback

We are always looking to improve the Catchify platform and your experience as a client. If you have suggestions, feature requests, or feedback, we would love to hear from you:

* Tell your account manager during your regular check-ins
* Email feedback to <info@catchify.sa> with "Feedback" in the subject line
* Add comments in the portal on specific areas where you would like to see improvements

{% hint style="success" %}
Your feedback directly shapes the Catchify product roadmap. Many of our most popular features were suggested by clients like you.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.catchify.sa/catchify-platform-documentation/support/getting-help.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.