# Getting Help

The Catchify team is here to support you at every stage -- from setting up your account to managing ongoing security programs. Whether you have a quick question or need help resolving a complex issue, there are several ways to get assistance.

## Contact Your Account Manager

Every Catchify client has a dedicated account manager who serves as your main point of contact. Your account manager can help with:

* Setting up new penetration testing engagements
* Launching or adjusting your bug bounty program
* Understanding findings and prioritizing remediation
* Answering questions about quotes, invoices, and payments
* Coordinating with the Catchify technical team on your behalf

Your account manager's contact details are available in your portal settings. Do not hesitate to reach out -- they are there to help.

## Email Support

For general questions, technical issues, or requests, email us at:

**<info@catchify.sa>**

Our support team monitors this inbox during business hours (Sunday through Thursday, 9:00 AM to 6:00 PM, Saudi Arabia time) and aims to respond within one business day.

When contacting support, include the following to help us resolve your issue quickly:

* Your name and organization
* A description of the issue or question
* Any relevant screenshots or error messages
* The URL of the page where you encountered the issue (if applicable)

{% hint style="info" %}
For urgent issues related to active penetration testing engagements or critical security matters, contact your account manager directly for the fastest response.
{% endhint %}

## In-Portal Notifications

Catchify keeps you informed through the notification system built into the portal:

* The **notification bell** in the top-right corner shows unread notifications
* Click the bell to see recent updates about your projects, findings, and reports
* Click any notification to go directly to the relevant page

<figure><img src="https://1934022057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSEbSDqwQ0dOF3yycuHLw%2Fuploads%2Fgit-blob-a25ab26e9f3ccbdbdc2a11f6c3395f109c3ad18b%2Fnotifications-page.png?alt=media" alt="Portal header showing the notification bell with unread count badge"><figcaption><p>Check the notification bell for the latest updates on your account</p></figcaption></figure>

Notifications cover events such as:

* New findings discovered in your projects
* Status changes on findings and reports
* Retest results
* New invoices and quotes
* Team member activity

## Adding Comments in the Portal

For questions about specific findings or reports, the fastest way to communicate is through the commenting system:

1. Open the finding or report you have a question about
2. Scroll to the **Comments** section
3. Type your question or note
4. Click **Add Comment**

The Catchify team monitors comments on active engagements and will respond directly in the portal. This keeps all communication in context and easy to reference later.

## Documentation

This guide covers all aspects of the client portal. Use the table of contents to navigate to the topic you need help with. Here are some commonly referenced pages:

* [Logging In](https://docs.catchify.sa/catchify-platform-documentation/getting-started/logging-in) -- Trouble accessing your account
* [Understanding Findings](https://docs.catchify.sa/catchify-platform-documentation/penetration-testing/understanding-findings) -- How to read and manage findings
* [Requesting a Retest](https://docs.catchify.sa/catchify-platform-documentation/penetration-testing/requesting-retest) -- How to verify your fixes
* [Roles & Permissions](https://docs.catchify.sa/catchify-platform-documentation/team-management/roles-and-permissions) -- Managing team access
* [FAQ](https://docs.catchify.sa/catchify-platform-documentation/support/faq) -- Answers to the most common questions

## Feedback

We are always looking to improve the Catchify platform and your experience as a client. If you have suggestions, feature requests, or feedback, we would love to hear from you:

* Tell your account manager during your regular check-ins
* Email feedback to <info@catchify.sa> with "Feedback" in the subject line
* Add comments in the portal on specific areas where you would like to see improvements

{% hint style="success" %}
Your feedback directly shapes the Catchify product roadmap. Many of our most popular features were suggested by clients like you.
{% endhint %}