Getting Help
The Catchify team is here to support you at every stage -- from setting up your account to managing ongoing security programs. Whether you have a quick question or need help resolving a complex issue, there are several ways to get assistance.
Contact Your Account Manager
Every Catchify client has a dedicated account manager who serves as your main point of contact. Your account manager can help with:
Setting up new penetration testing engagements
Launching or adjusting your bug bounty program
Understanding findings and prioritizing remediation
Answering questions about quotes, invoices, and payments
Coordinating with the Catchify technical team on your behalf
Your account manager's contact details are available in your portal settings. Do not hesitate to reach out -- they are there to help.
Email Support
For general questions, technical issues, or requests, email us at:
Our support team monitors this inbox during business hours (Sunday through Thursday, 9:00 AM to 6:00 PM, Saudi Arabia time) and aims to respond within one business day.
When contacting support, include the following to help us resolve your issue quickly:
Your name and organization
A description of the issue or question
Any relevant screenshots or error messages
The URL of the page where you encountered the issue (if applicable)
For urgent issues related to active penetration testing engagements or critical security matters, contact your account manager directly for the fastest response.
In-Portal Notifications
Catchify keeps you informed through the notification system built into the portal:
The notification bell in the top-right corner shows unread notifications
Click the bell to see recent updates about your projects, findings, and reports
Click any notification to go directly to the relevant page
Notifications cover events such as:
New findings discovered in your projects
Status changes on findings and reports
Retest results
New invoices and quotes
Team member activity
Adding Comments in the Portal
For questions about specific findings or reports, the fastest way to communicate is through the commenting system:
Open the finding or report you have a question about
Scroll to the Comments section
Type your question or note
Click Add Comment
The Catchify team monitors comments on active engagements and will respond directly in the portal. This keeps all communication in context and easy to reference later.
Documentation
This guide covers all aspects of the client portal. Use the table of contents to navigate to the topic you need help with. Here are some commonly referenced pages:
Logging In -- Trouble accessing your account
Understanding Findings -- How to read and manage findings
Requesting a Retest -- How to verify your fixes
Roles & Permissions -- Managing team access
FAQ -- Answers to the most common questions
Feedback
We are always looking to improve the Catchify platform and your experience as a client. If you have suggestions, feature requests, or feedback, we would love to hear from you:
Tell your account manager during your regular check-ins
Email feedback to [email protected] with "Feedback" in the subject line
Add comments in the portal on specific areas where you would like to see improvements
Your feedback directly shapes the Catchify product roadmap. Many of our most popular features were suggested by clients like you.
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