> For the complete documentation index, see [llms.txt](https://docs.catchify.sa/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.catchify.sa/portal-guide/user-management/password-and-recovery.md).
# Password And Recovery
Admins on Catchify can manage user password resets, enforce new password creation, and control lockout behavior for enhanced security and flexibility.
***
### 🔑 Resetting a User’s Password
To reset a user’s password:
1. Click **"Settings"** in the left-hand menu.
2. Click **"Users"**.
3. Locate the user you want to edit and click the **three dots (...)** under "Actions".
4. Select **"Edit"**.
5. Enter a new password in the **"Set New Password"** fields.
6. Check:
* ✅ *Send Activation Email* – Sends a verification email again.
* ✅ *Change Password on Next Login* – Forces the user to set a new password.
7. Click **"Save"**.
***
### 🚫 Managing Lockouts
Catchify automatically locks users out after 3 failed login attempts. To disable lockout for a specific user:
1. Click **"Settings"** > **"Users"**.
2. Find and edit the user.
3. Scroll to the bottom and **uncheck**:
* ⬜ *Lockout Enabled*
Lockout Check
4. Click **"Save"**
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